INTRACOM Defense Electronics' Technical Support Department focuses in providing full customer support and maintenance services during the whole project life-cycle and for every manufactured or supplied by the company product and system. Typical technical support services include:
Product and Systems Warranty and Maintenance
- Preventive maintenance
- Corrective maintenance
- Units repair
Spare Parts Management
Customer Training
- Product and operation training
- In-class-training
- On-the-job-training
- Maintenance training (1st and 2nd echelon )
Customer Technical Support and Consultancy
- Feasibility studies and technical studies in the area of communications
- Analysis and evaluation of equipment field and laboratory data
- Development of customer maintenance abilities and resources
Reliability Analysis, Design, Testing and Verification
- Reliability modelling, allocations and predictions per MIL-HDBK- 217F
- Failure mode, effect and criticality analysis (FMECA)
- Part selection and derating guidelines
- Accelerated life and reliability verification tests
- Environmental stress screening (ESS)
Complementary Services
INTRACOM Defense Electronics operates various state-of-the-art and fully equipped Testing and Measurement Laboratories manned by highly qualified and experienced scientific personnel. These Laboratories, apart from their main involvement in INTRACOM Defense Electronics' development and manufacturing procedures, offer, under respective agreements, their expert services to third-party companies and individuals. Typical complementary services include:
Environmental Test Laboratory
- Climatic and mechanical tests per MIL-STD-810
For more detailed information and service quotations, please contact Mr. Spyros Vrachnas,
at +30-210- 6678261 or env-lab@intracomdefense.com.
EMI/EMC/TEMPEST Test Laboratory
- EMC tests per MIL-STD-461
- TEMPEST measurements per AMSG standards
For more detailed information and service quotations, please contact Mr. Spyros Vrachnas,
at +30-210-6678261 ή στο e - mail : svra@intracomdefense.com.
Calibration Laboratory
- Electrical quantities and temperature
- Accreditation to ISO 17025
For more detailed information and service quotations, please contact Mr. Themis Tsiropoulos,
at +30-210-6678518 or cal-lab@intracomdefense.com.
PCB Testing Laboratory
- Optical and dimensional measurements
- Micro-sectioning testing
For more detailed information and service quotations, please contact Mr. Asterios Tentzeris,
at +30-210-6678689 or pcb-lab@intracomdefense.com.
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